SceneScout Privacy Policy

At SceneScout, located at 410-207 West Hastings Street, Vancouver, BC V6B 1K8, Canada, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

SceneScout, founded by Alistair Finch, understands the importance of maintaining your trust and confidence. This policy is designed to be clear, accessible, and easy to understand, reflecting our dedication to transparency and responsible data handling.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, postal address, and any other information you voluntarily provide when contacting us, requesting services, or subscribing to our newsletter.
• Usage Data: We automatically collect information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us understand how users navigate our site and improve their experience.
• Cookies and Similar Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior and preferences. Cookies are small data files stored on your device that enable us to recognize your browser and remember certain information. You can control the use of cookies through your browser settings. For more information, please refer to our Cookies Policy.
• Location Information: With your consent, we may collect location data from your device to provide location-based services or personalize your experience. You can disable location tracking in your device settings.
• Project Information: If you engage SceneScout for location scouting services, we may collect information about your film, television, or photography project, including the project title, description, budget, timeline, and specific location requirements.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: We use your information to deliver the location scouting services you request, personalize your experience, and improve the quality and functionality of our website and services.
• Communicating with You: We use your contact information to respond to your inquiries, provide customer support, send you updates about our services, and notify you of changes to our policies. If you subscribe to our newsletter, we may send you promotional emails about new locations, special offers, and industry news. You can unsubscribe from these emails at any time.
• Analyzing Usage Data: We analyze usage data to understand how users interact with our website and services, identify trends, and optimize our content and design. This helps us make informed decisions about improving user experience and expanding our service offerings.
• Marketing and Advertising: We may use your information to target you with relevant advertisements on our website or on third-party platforms. These advertisements may be tailored to your interests and preferences based on your browsing history and demographic information.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas, court orders, or government requests.
• Project Management: We use project information to efficiently manage location scouting requests, find the most suitable locations based on your project's specific requirements, and facilitate communication with location owners and other stakeholders.

3. Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We engage third-party service providers to assist us with various functions, such as website hosting, data analytics, email marketing, and payment processing. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Location Owners: When you express interest in a particular location, we may share your contact information and project details with the location owner to facilitate communication and negotiation. We will obtain your consent before sharing this information.
• Business Partners: We may partner with other companies in the film, television, and photography industries to offer you complementary services or joint promotions. In such cases, we will only share your information with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you and receive a copy of it.
• Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions, such as when we need to retain it for legal or legitimate business purposes.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

You also have the right to lodge a complaint with a data protection authority if you believe that we have violated your privacy rights. The Office of the Information and Privacy Commissioner for British Columbia is the relevant authority in our jurisdiction. Their website is oipc.bc.ca.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact Information: We retain your contact information as long as you are subscribed to our newsletter or actively engaged with our services. If you unsubscribe or become inactive, we may retain your information for a reasonable period to resolve disputes, enforce our agreements, or comply with legal obligations.
• Usage Data: We retain usage data for a limited period for analytics purposes and to improve our website and services.
• Project Information: We retain project information for as long as it is relevant to our business operations, such as for reference purposes or to comply with contractual obligations.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and procedures.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted over the internet.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will provide you with additional notice, such as by sending you an email or displaying a prominent notice on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SceneScout
Attn: Privacy Officer
410-207 West Hastings Street
Vancouver, BC V6B 1K8
Canada
Email: [email protected]
Phone: (778) 777-7777

We are committed to addressing your concerns and resolving any issues you may have in a timely and professional manner.